Abstract: this article presents the experience of work for improving the quality of education in the educational institution (university) based on standards in this area. The analysis of activities aimed at improving quality in education via the ISO 9001:2015 and the ESG 2015 standards taking into consideration corporate social responsibility is carried out. Orientation to the consumer of products and services is considered as the main indicator of the effectiveness of the quality management system, which allows achieving success on the market of educational services. The role of risk management in an educational institution and the responsibility of management for decisions made regarding Educational Programs is determined. Ways of studying the opinions of the main consumers of educational services to improve the quality of the service provided, based on the requirements of the European Council for Business Education, are presented. Sample questions for drawing up questionnaires are given, as well as questionnaires for studying the satisfaction of consumers with educational services (employers and students), and student surveys relating to satisfaction with the teaching staff work, the material and technical condition of the educational institution, and practice-oriented training. Graphs comparing the results of surveys for several years in two areas of training 38.03.02 “Management” and 38.03.03 “Personnel management” are given.
Keywords: educational institution, quality standards, consumer, service, risk management, surveys, questionnaires